Help & FAQ

Help & FAQ:

Help:

1. How can I place an order?
You can place an order by selecting your desired product, adding it to the cart, and completing the checkout process. Follow the instructions on the website to finalize your order.

2. How do I track my order?
After shipping, you will receive a tracking number via email to monitor the status of your delivery. You can also log into your user account to view the current status.

3. How do I contact customer service?
You can reach us through our contact form. Our customer service is available to answer your questions and provide assistance.

FAQ (Frequently Asked Questions):

1. Can I modify or cancel my order?
Unfortunately, customized products cannot be modified or canceled after the order is placed. Please review your order carefully before completing it.

2. Is there a return option?
Due to the customized nature of our furniture, we cannot accept returns. Please ensure that you provide accurate specifications whenplacing your order.

3. How long does delivery take?
Delivery time varies depending on the product. Estimated delivery time will be provided during the ordering process.

4. Can I make individual design requests?
Yes, for corporate customers, we offer the option to customize furniture according to your design preferences. For businesses such as restaurants, ships, cafes, hotels, stores, or offices, you can share your ideas through our contact form. A representative will then contact you by phone to discuss your requirements and find tailored solutions.

5. Do you deliver and assemble furniture nationwide in Switzerland?
Yes, we offer nationwide delivery and assembly services for all our furniture.

6. Are delivery and transportation included with every order?
Yes, all orders come inclusive of delivery and transportation.